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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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alex mount

August 2, 2026

5  out of  5
rating by alex mount
"Always willing to answer every question no matter how big or small. Always timely on returning phone calls, and always very personable on the phone. Have been with State Farm for years and don’t plan on going anywhere else."
We responded:
"Thank you so much, Alex and Amanda, for your thoughtful review and for trusting our State Farm agency since 2021! It means so much to hear that you've had a positive experience with our team. We're always happy to answer your questions, return your calls promptly, and provide the personal service you deserve. We truly appreciate your continued support and look forward to being here for you and your family for many years to come. Thank you again!"
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Mary Mills

July 30, 2026

5  out of  5
rating by Mary Mills
"Ursula Took great care setting up My insurance for my new car. She is very knowledgeable of State Farm Insurance. Enjoyed meeting her."
We responded:
"Mary, Thank you so much for your kind review! We're delighted to hear that Ursula took great care of you while setting up your auto insurance. She truly enjoys helping our customers, and we're glad her knowledge and service made such a positive impression. It was a pleasure meeting you as well, and we appreciate the opportunity to earn your business. We're always here if you need anything!"
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Alexandria Royse

July 29, 2026

5  out of  5
rating by Alexandria Royse
"Ursula was such a big help! I was in work meetings all morning and she was able to take care of of adding a new car by speaking with me via text so I would have all the documents I needed by lunch to run to the DMV quickly."
We responded:
"Alezandria, Thank you so much for your wonderful review! We're so glad Ursula was able to make the process convenient by working with you over text while you were busy in meetings. Helping you get your new vehicle added quickly so you had everything you needed for the DMV is exactly the kind of services we strive to provide. We truly appreciate your trust in our team and look forward to helping you whenever you need us!"
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abdullah hourani

July 28, 2026

5  out of  5
rating by abdullah hourani
"Very helpful specially Ursula she’s very helpful nice and great worker and she keeps following up with me ."
We responded:
"Abdullah, Thank you for the 5 Stars, means the world to us! I am happy to hear that Ursula was very helpful with getting your auto insurance set up. If you ever need anything, we're always here to help!"
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Joseph Aether

July 20, 2026

5  out of  5
rating by Joseph Aether
"Was irritated and overwhelmed and Derek Carlton really helped straighten my entire existence out (as far as insurance goes). He mama-henned me straught through, giving me a massive reduction in rates while keeping track of all the pertinent details and explaining them to me perfectly. Very glad to meet such a helpful team. Thanks! (-Ryan)"
We responded:
"Ryan, thank you so much for the great review! I’m glad I could help make the process less overwhelming and save you money on your auto and renters insurance while explaining everything along the way. It was a pleasure working with you, and I truly appreciate you taking the time to share your experience. If you ever need anything, we’re always here to help!"
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Steve Loftis

July 16, 2026

5  out of  5
rating by Steve Loftis
"Exceptional customer service and helpful suggestions.
Also when you have a claim the entire experience is 5 Star."
We responded:
"Thank you for your 5-star review! We’re thrilled to hear you had a great experience with our customer service and claims process. Your feedback means a lot to us, and we look forward to assisting you again!"
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Diego Castro

June 26, 2026

5  out of  5
rating by Diego Castro
"i had the pleasure to work with Derek and his team! everyone is great! Ursula helped me get a new policy going in a new vehicle, she asked the right questions and did everything pretty smooth. the most important for me is that i get listened on the stuff i want for me and insurance, i appreciate all the work from Ursula, Derek and the whole team!"
We responded:
"Diego, thank you so much for the wonderful review! We truly appreciate your kind words. I’m glad Ursula was able to make the process of getting your new vehicle insured smooth and easy, and that you felt heard throughout the process. Providing personalized service is important to our team, and we’re grateful for the opportunity to help. Thank you for trusting us with your insurance needs—we’re always here if you need anything!"
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Karipireddy Jithendra reddy

June 26, 2026

5  out of  5
rating by Karipireddy Jithendra reddy
"Ursula did a wonderful job explaining everything and helping me find the most cost effective policy. I appreciate the time and effort she spent talking me through things on the phone and ensuring I was able to renew my insurance the same day we communicated."
We responded:
"Thank you so much for your kind review! We’re so glad Ursula was able to help you find the right auto insurance policy at a great price and make the renewal process simple and stress-free. Taking the time to explain your coverage and answer your questions is exactly the level of service we strive to provide. We truly appreciate your trust in our team and look forward to serving you for years to come!"
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Kyle Darbro

June 25, 2026

5  out of  5
rating by Kyle Darbro
"Ursula was amazing to work with, very professional and made the entire process easy."
We responded:
"Kyle, thank you for taking the time to leave us a review! We’re so glad to hear Ursula made the process easy and provided the professional service we strive for every day. We truly appreciate your trust in our team and look forward to helping with all of your insurance needs in the future!"
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Kyle Culp

June 11, 2026

5  out of  5
rating by Kyle Culp
"The process of switching was way easier than I expected. Ursula was very knowledgeable and professional, and was able to cut the cost of our insurance by half while increasing our amount of coverage."
We responded:
"Kyle, Thank you for taking the time to share your experience! We're thrilled to hear that Ursla made the switch easy and stress-free. Helping customers increase their insurance coverage wile finding opportunities to save money is exactly what we strive for. We appreciate your trust in Derek Carlton State Farm and look forward to being here whenever you need us!"
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Philip Cashin

June 8, 2026

5  out of  5
rating by Philip Cashin
"Ursula pate answered my phone call and was very helpful in helping me with purchasing renters and auto insurance. Very professional and made it easy for me to understand"
We responded:
"Thank you, Philip, for your kind review! We're glad Ursula was able to make the process of purchasing your auto insurance and renter's insurance simple and easy to understand. We appreciate your trust in our team and look forward to being here whenever you need us!"
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Ditherous RPG

May 26, 2026

5  out of  5
rating by Ditherous RPG
"Ursula was very helpful. I was able to get more coverage, and for less money than I had previously!"
We responded:
"Thank you so much for the great review! We're happy to hear Ursula was able to help you improve your coverage while also saving money. It's always our goal to make sure our customers are properly protected and understand their options. We truly appreciate you trusting us with both your auto and condo insurance needs!"
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me love

May 22, 2026

5  out of  5
rating by me love
"State Farm insurance gave me a better quote and the representative was nice spoken and helpful!"
We responded:
"Thank you so much for your kind review! We're so glad we were able to help you find a better rate and provide a great experience. Ursula will be especially happy to hear your feedback - she works hard to make sure every customer feels informed, comfortable, and taken care of. We truly appreciate your trust in our office. "
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Luis Dominguez

May 16, 2026

5  out of  5
rating by Luis Dominguez
"Excelente servicio y una atención muy profesional…
Lo recomiendo totalmente!! A personas de habla Hispana…"
We responded:
"Thank you so much, Luis! We truly appreciate your kind words and your trust in our team. We're grateful for the opportunity to help and are happy to hear you received professional service and a great experience. Thank you as well for recommending us to the Spanish speaking community - we're proud to assist our Hispanic customers and make sure everyone feels comfortable and supported. Gracias por confiar en nosotros!"
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Susan Benns

April 17, 2026

5  out of  5
rating by Susan Benns
"Derek Carlton is a great agent. He keeps in touch with me by text or calls."
We responded:
"Thank you so much, Susan! I really appreciate the kind words. It's been a pleasure helping you with your homeowner's insurance, auto insurance and personal liability umbrella insurance. And I am glad we can stay connected in a way that works well for you."
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Que' Watkins

April 15, 2026

5  out of  5
rating by Que' Watkins
"In my 20+ yrs of having different car insurance companies, I've never been as happy as I am with State Farm Insurance Company. The rates have remained steady, even when I had to add my 18 yr old daughter to the policy. From the beginning and at every renewal date the rate didn't spike so high that I had to shop around to find another affordable insurance again. I never knew my insurance agent, nor gained a report with them until State Farm. I literally have a thread of texts between him and I for whenever I need something regarding my policy. I love this new experience and hope it continues on for many years."
We responded:
"Thank you so much for your kind words and for trusting our office with your auto and renters' insurance needs. It means a lot to hear that you’ve had such a different experience with us compared to your past insurance companies.

We work hard to make sure our customers feel supported, informed, and comfortable reaching out whenever they need help, so hearing that you’ve been able to build that kind of relationship with our office truly means a lot. We’re especially glad we’ve been able to help keep your coverage affordable and consistent, even through important life changes like adding your daughter to your policy.

We sincerely appreciate your business and look forward to being here for you for many years to come!"
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Basil Alsaffar

April 10, 2026

5  out of  5
rating by Basil Alsaffar
"If I can put a hundred stars in would because the service i received and the great welcoming from Derek is the best I can ever describe.
Really thank you so much"
We responded:
"Basil, Thank you so much for your incredibly kind words!! Your support means a lot to us; we truly appreciate the opportunity to help you with your car insurance needs. We're grateful to have you with our agency and look forward to being here whenever you need us. "
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M Doyle-Appleby

April 7, 2026

5  out of  5
rating by M Doyle-Appleby
"We are new customers to State Farm and this agency. In my interactions I've found Kristina Thomason to be amazing. Her attentiveness, ability to discuss coverage and pricing - fabulous. Derek Carlton has been extremely helpful. Tragically we have had our first claim - a piece of highway debris kicked up by another car into our cars grill. Derek was so very easy to work with. Highly recommend this agency - what a great team of people!!"
We responded:
"M Doyle-Appleby, Thank you so much for your kind works and recommendations! We are grateful you chose our agency for your Car Insurance. I am glad Kristina has been able to help you and we were able to help make a stressful claim situation easier. We appreciate you and are always here when you need us. "
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Marcia Thomason

March 13, 2026

5  out of  5
rating by Marcia Thomason
"Thank you Kristina for taking care of our accounts, and always providing excellent and thorough support every time we need it."
We responded:
"Marcia, I am happy to hear that Kristina has been able to take care of your Auto insurance and Homeowners insurance needs, she loves taking care of our customers. "
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james hamilton

February 20, 2026

5  out of  5
rating by james hamilton
"Derek is great to work with. I was having issues submitting paperwork in an auto accident I was in ,so I went into his office and he walked me through the whole process. I have all my insurance with State Farm and highly recommend Derek and his team for all your insurance needs.Thanks!"
We responded:
"James, thank you for the awesome review! I'm really glad we were able to help you get the accident paperwork submitted and make the process easier. We appreciate you trusting our team with your Homeowners Insurance, Boatowners Insurance, Car Insurance, and Life insurance needs! We are always here if you need anything at all. Thanks again!"
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Torrey Thomas

February 11, 2026

5  out of  5
rating by Torrey Thomas
"Great service, fast and reliable. Wonderful customer service. Kristina makes you feel like you’re apart of the family"
We responded:
"Thank you, Torrey! We're so glad you had a great experience - Kristina truly loves taking care of our customers and making everyone feel like family."
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Richard Collins

February 3, 2026

5  out of  5
rating by Richard Collins
"Derek and Christina have been great to work with. My rates have gone down in only 6 months time. They answer every question i have for them. I don't have any complaints period."
We responded:
"Thank you, Richard! I'm glad Kristina and I have been able to help answer all of your questions, and it's great to see your auto insurance rates going down. We truly appreciate your trust and are always here if you need anything!"
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Breanna Davis

January 22, 2026

5  out of  5
rating by Breanna Davis
"I found Derek online through the Statefarm website. I filled out the prompt and he contacted me shortly after. He was very sweet and walk me through the process. He explained in detail what everything meant and how much coverage I would have. He was so nice and personable and got me a GREAT rate for auto/renters insurance. If you are looking for a new agent I highly recommend him!"
We responded:
"Thank you, Breanna! I really appreciate your kind words and the opportunity to help you with your auto and renter's insurance. I'm glad everything was clear and that we were able to find you a great rate. Thanks again for trusting our office - we're always here if you need anything!"
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Ronald Hall

January 14, 2026

5  out of  5
rating by Ronald Hall
"Kristina was very friendly, and a big help with my needs. People like her are the ones that deserve raises. Thanks for a quick and pleasant experience."
We responded:
"Thank you, Ronald! We're so glad Kristina was able to help and make the experience a pleasant one. We truly appreciate you taking the time to share this!"
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Luz Gomez

December 17, 2025

5  out of  5
rating by Luz Gomez
"Wouldn't recommend any other state Farm office other than this one. They have fast service and Phenomenal customer support. The lady who works the front desk is great well and Derek is also helpful and cheerful . 10/10 for all your car insurance, home insurance and mobile home Insurance needs."
We responded:
"Thank you so much, Luz! ⭐⭐⭐⭐⭐
We truly appreciate your kind words and your trust in our office. Providing fast service and great customer support is always our goal. I'll be sure to share this with Kristina our front desk team member!

Thanks for choosing us for your insurance needs we're always here to help! "